Shipping & Returns

Check this color-coded map to see how long your orders will take to reach you from Zanesville.

Shipping Information

For orders shipped directly to you:

• All items in your order must be sent to a single “ship to” address
• In-stock items ship within 2-3 business days after the order is received
• We will send an email to the email address on file with the following:
  • Order billing details
  • Unavailable items (if applicable)
  • Tracking details
• Your credit card will be billed ONLY for the items shipped
  • Please note: Avon does not offer 2 Business Day or Next Business Day Delivery to Alaska, Hawaii, P.O. Boxes or Armed Forces (APO, FPO, DPO)
• Orders placed with an expedited shipping method by 12:30 PM ET Monday through Friday (excluding holidays), will be shipped out the same business day. Expedited orders placed after 12:30 PM ET and on weekends and holidays will be shipped the following business day
• A valid United States address is required
• Small orders weighing less than one pound are shipped via the USPS (United States Postal Service) and cannot be tracked online. They will be delivered within 12 mailing days.

Please note: We do not ship to third party shippers.

 

Shipping & Handling Charges

Free Standard Ground Shipping is available to customers who shop with an Ambassador and place an order in which the merchandise total is $60 or over.

• No coupon code is required
• Please note that orders shipped to Alaska or Hawaii are subject to a $7 minimum handling fee (see Shipping to Alaska or Hawaii)
• Free shipping offers do not apply to Next-Day or Expedited shipping methods

 

Charges for customers who shop with an Ambassador and place orders in which the merchandise total is less than $60:

• Flat Rate Standard Ground (4-7 Business Days) $8
• Expedited Delivery (2 Business Days) $15.90
• Expedited Delivery (Next Business Day) $24.90

 

Shipping fees for customers not shopping with an Ambassador are based on order amounts:

Order Total:              Shipping Fee: 
Up to $149.99             $8.00
$150 - $299.99           $10.00
$300 - $499.99          $14.00
Over $500                  $17.00

Expedited Delivery (2 Business Days) $15.90
Expedited Delivery (Next Business Day) $24.90

Orders containing products with ingredients that are designated as hazardous under the Federal Transportation Law can be shipped with Standard Ground delivery only. This includes items such as nail enamels and some bath and body products. These products will be noted as “Ground-shipping only” on the site.

 

Shipping Restrictions to California

If a product cannot be sold in California due to Proposition 65 labeling requirements, a message will appear at checkout.

 

Shipping to Alaska and Hawaii

An additional handling charge will be applied to your order at the rate of 15% of your merchandise total for Alaska and Hawaii. The minimum additional handling charge is $7. Products with ingredients that are considered hazardous under the Federal Transportation Law cannot be shipped to Alaska or Hawaii.

 

International Orders

We regret that we are unable to ship orders outside of the 50 United States. Customers in Saipan and Guam can order products for delivery through an Avon Ambassador.

To purchase Avon products outside of the United States, please click here.

 

State and Local Taxes

Internet sales are not specifically exempt from sales and use taxes. The Avon Company has activities in each state of the United States that subject it to state and local laws imposing sales tax collection. Therefore, Avon is required to collect tax on merchandise sold via the Internet or otherwise. You may be interested to know that if a vendor does not charge sales tax, the purchaser of the merchandise is required individually to remit the tax to the taxing jurisdiction.

The appropriate taxes (based on the “ship to” location) will be added to your order.. An estimated dollar amount will appear on your ordering screen. The actual tax amount will appear in the Shipping Confirmation email sent to you once your order has shipped.

State and local sales taxes are based on the merchandise subtotal including shipping and handling in all states except ID, IL, MA, NJ and OK, where tax is based on the merchandise total only.

 

Returns

For over 100 years, customer satisfaction has been a #1 priority at Avon. We stand behind every product we offer and will gladly give you a full refund with your return within 45 days. After 45 days, returned products will not be refunded.

• Please note that Good Buys or other items marked as final sale and cannot be returned
  • Items within an order that fall under this category will be listed under the Non-Returnable Section

If your return is due to an Avon error we will refund your return shipping. We are unable to offer exchanges or issue merchandise credits. Free gifts may not be returned for exchange or credit.

Returns are processed on a per-order basis. A Return Merchandise Authorization (RMA) is required for each return so we can be sure all items are reconciled properly, therefore you cannot return items across multiple orders in one RMA.

Locate the order that the item(s) were ordered in in your Order History. You will see a link to begin the Return process if:

1. The order status is “Shipped”
2. If the Order Type is not Ambassador Delivery

• If you placed your order through an Ambassador, please contact them for assistance with your return

3. The order has shipped within the past 45 days
4. There are items in the order that have not been returned. If all items/quantity in the order have been returned then the Return link will not be visible.

 

If the above conditions are not met, you will not be able to process a request for return and the following message will be displayed: No Longer Available for Return.

For return questions contact us by email or give us a call at (800) 500-2866.

If you placed your order as a Guest not shopping with an Ambassador, contact Customer Service at (800) 500-2866 for help with your refund request.